Axel Arigato retail concept space.

Case study · 02 / Axel Arigato · Community Playbook

A community playbook for a premium sneaker brand.

ClientAxel Arigato
RoleCommunity strategy, co-lead
DisciplinesCommunity · Consumer profiling · Brand guardrails
Year2026
5 wksEngagement
3Consumer profiles
1Brand playbook
4 wksWorkshop to deck

A five-week engagement: a full community strategy for a premium Swedish sneaker brand, from first workshop to a boardroom-ready deck in four weeks.

The brief

A premium Swedish sneaker brand that needed to understand its community: who it's really for, and how to show up for them with intent rather than noise.

What we did

Co-led with Richard Teyssier, we mapped the brand's community, defined three sharp consumer profiles, and built a communication framework plus a set of brand guardrails to keep every future move on strategy. From workshop to a boardroom-ready deck in four weeks.

Deliverables

Community mapping · three consumer profiles · communication framework · brand guardrails, packaged as a decision-ready brand playbook.

A playbook is what turns identity into an operating manual.

Client reaction

“Huge thanks to Richard Teyssier and Laurent David for their outstanding work on the Axel Arigato brand playbook. A brand's identity lives in its brand platform, but a playbook is what turns that identity into an operating manual. It's what guarantees we build the brand consistently and sustainably, aligning the entire organisation around the community we serve, the key products we focus on, our communication strategy, and our tone of voice. Having this instrumental document in hand feels like a real step forward as we enter the next phase of growth for Axel Arigato.”

Frédéric Serrant, CEO, Axel Arigato

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